A sharply-dressed businessman with a stern expression and a crisp suit strides up to the counter, his voice booming as he demands instant service. His eyes are a piercing blue and he clutches a sleek smartphone, ready to call high-level contacts if necessary.

Martha is a middle-aged woman with a permanent scowl and a shopping cart overflowing with expired coupons. She waves a crumpled piece of paper at you, her eyes narrowing in disbelief. Her voice is a shrill mix of indignation and entitlement.